• AQA and COVID-19

    This page offers helpful information on COVID-19 and related guidelines for the community associated with AQA. Updated on 3 August 2022.

October 13 COVID Safe update

As of today Victoria’s pandemic declaration and pandemic orders ended and Victorians are no longer required to isolate after testing positive to COVID-19, with isolation for positive cases now strongly recommended.

​Powers continue to exist under OH&S laws to require vaccinations for people in workplaces – allowing employers to decide which measures are most appropriate to keep their workplaces protected against COVID-19.

To support AQA’s community at this time, and in line with the Victorian Government’s pandemic management recommendations, AQA strongly recommends that if you test positive for COVID-19 you isolate for at least five days and AQA will support staff, clients and the community to isolate and stay safe during this time. 

AQA considers a positive case of COVID-19 to mean that you are unwell and not fit for work. It's strongly recommended that you do not work or visit a high-risk setting like hospitals, aged care and disability services where there are people who are at a higher risk of becoming very sick or needing hospitalisation. ​Financial support is still available for workers in the disability sector who need to isolate.

AQA understands you may feel well enough to work before the end of your five-day isolation period and be ready to return, under these circumstances AQA requests either a negative RAT test or a doctor’s certificate.

The guide for COVID positive cases can be found here:

If you received a positive result from a RAT test, you can still report your positive test result at the Coronavirus Victoria website:

It’s strongly recommended that you report your positive RAT results as this may give you free and easy access medical care and COVID medicines through the COVID Positive Pathways program:

If you have tested positive to a PCR test the Department of Health will provide you some information, usually via email or text. 

Financial Support

Workers in the disability support sector are still eligible to access the state government's financial support and emergency relief to support you through your isolation period:

For further financial support, please this links:

Employees can take leave (paid or unpaid) if they are unwell or need to look after a family or household member who has COVID-19 or is affected by an unexpected emergency. ​

Thank you all again for the part you play in keeping AQA CoVid Safe.

Personal protective equipment (PPE)


Masks are required to be worn during the provision of services in the home and in the community in Victoria. 

Please ensure you are wearing a mask at all times when providing services. Wearing a face mask protects you and your community by providing an additional physical barrier to coronavirus (COVID-19). 

All AQA Support Workers are provided an allowance per hour of service delivery to allow for the cost of self providing masks, this is calculated based on hours worked. 

Please ensure you are sourcing and bringing masks with you to shifts at all times, if you are having difficulty procuring masks please contact AQA. 

Follow these easy steps to effectively don and doff face masks. 

To put on your mask (donning)

  1. Ensure you have clean hands before putting on your mask, wash and dry your hands before putting on the mask.

  2. Use the ear loops to place the mask over your face and ears, making sure the mask covers your nose, mouth and fits snugly under your chin, over the bridge of your nose and against the sides of your face.

  3. Press down firmly on the nose wire to create a seal and ensure the mask is conforming to your face. To test, take a deep breath in and out, if the mask moves in and out with your breaths you have created a good seal. 

  4. Do not touch the front of the mask while wearing it. If you do touch the mask, wash or sanitise your hands immediately. Do not allow the mask to hang around your neck.

To take off your mask off (doffing)

  1. Ensure you have clean hands before removing your mask.

  2. Carefully remove your mask by grasping the ear loop, avoid touching the front of the mask. 

  3. Fold the mask from the inside out and dispose of the mask in a double bagged waste bin.

  4. Wash and dry your hands after removing the mask.

PPE Donning and Doffing link:

Safe disposal of PPE after use

Single-use PPE should be placed in a double-bagged plastic or paper bags and disposed of outside in the general waste bin. Thoroughly clean your hands before and after carrying rubbish to your general waste bin or moving bins to and from the kerbside. Don’t place PPE in any recycling bins.

Hand washing and social distancing

Please remember to exercise good hand hygiene, regularly washing your hands is still one of the safest ways to protect yourself from COVID-19. 

How to practice good hand hygiene 

  1. Wet your hand and apply soap

  2. Rub the soap over all parts of your hands for at least 20 seconds. 

  3. Rinse your hands under running water.

  4. Dry your hands with a paper towel or hand dryer.

Alternatively, if you are unable to wash your hands use an alcohol-based hand sanitiser with over 60 per cent alcohol and do not touch your hands or face.

Social distancing

  1. Keep your distance, stay 1.5 metres away from people when reasonably practicable.

  2. When providing services try to limit close contact to as short a time as possible, 15 minutes where reasonably practicable. 

  3. Greet people with a smile or wave - don’t shake hands, hug or kiss as a greeting.

  4. Keep 1.5 metres away from other people within households where you can.

Thank you to our amazing support workers

Clients, staff and directors of AQA came together in 2020 to compile a video that expresses their appreciation and gratitude for the resilience of disability support workers and carers.