AQA

Compliments, suggestions and complaints

AQA values your feedback. We want to hear about your experience of engaging with us and our services. 

Your feedback informs service and organisational improvements and development. Feedback includes compliments, suggestions and complaints.

Help us learn about what we are doing well, what our gaps are, and where we could do better.

How to submit feedback to AQA

You can supply feedback directly by submitting our Online Feedback Form, which will open from the button below in a new window or tab.

Alternatively email us at feedback@aqavic.org.au, or call us on 9489 0777
Open the Online Feedback Form

How we handle feedback

If you would like to understand more about what AQA will do with your feedback, you can download our Feedback Policy document in PDF form from the button below.
AQA Feedback Policy

How to tell someone else

If you are not satisfied with AQA's response to your feedback, or for any other reason, you may take your feedback to an independent organisation that has been set up to receive it. Here are four that may be relevant.

NDIS Quality and Safeguards Commission: an agency established to improve the quality and safety of NDIS supports and services. You can visit their website, or phone 1800 035 544.

Disability Services Commissioner (DSC): An oversight body that can assist in resolving complaints about Victorian disability service providers, including services that are not NDIS funded.  You can visit their website, or phone 1800 677 342.

Office of the Public Advocate (OPA): Like an Ombudsman, the Public Advocate has significant powers to investigate allegations of abuse of vulnerable Victorians, reporting directly to Parliament. You can visit the OPA website, or phone 1300 309 337.

Victorian Disability Worker Commission (VDWC): The commission sets standards for disability workers in Victoria. It operates an
 independent complaints service, with power to investigate the conduct of disability workers. You can visit its website, or contact the commission by phone on 1800 497 132.