AQA

Setting up and getting started with foundU

Welcome to the new home for our foundU guides. The following pages will help familiarise yourself with the system. As more features get implemented we will continue to add further guides and resources here. Additionally make sure you regularly check your email inbox and junk mail for news and information from updates@aqavic.org.au and be sure to read our SMS messages.

foundU is an online service to replace our current paper processes. To get started, click the link below and enter the primary email you use for AQA services, then follow the prompts. 

DSWs and Staff: Reset your foundU password here
Client Link: Reset your password here

Your primary email is the one we send updates, news and guides to - if you don't have an email, please setup a free gmail (google) account and contact us on (03) 9489 0777 so we can update your details to get your new account up and running.


If you run into any other errors while trying to access foundU, please contact us on (03) 9489 0777.

Learning foundU
Select from one of the options below to access our new online guides for clients, staff and disability support workers.
Online Guide for Staff and Disability Support Workers
Online Guide for Clients
Frequently Asked Questions

foundU FAQs - Accessing foundU

Client Access
Clients: Clients access is that of an admin user and is accessed via a browser (Google Chrome is the recommended and preferred browser and is accessed by visiting https://aqa.foundu.com.au/admin. From here you will be able to view your roster. At launch other options are disabled at this time however in the coming weeks we will release new and different functionalities. 

Please Note that the foundU app is for employees only and will not work for clients. 
Staff Access
Staff: Staff / employee access is via web browser for the initial set up. Chrome is the recommended and preferred browser and is accessed by visiting https://aqa.foundu.com.au 

Staff are then required to download the foundU App as this will give you;
  • live roster views
  • provide access to the clock in / clock out function (timesheets)
  • Access payslips
  • Advise of your availability - this is required to get more work
  • Submit leave requests - note these are pending until approved 
  • Keep your personal details up to date

Please note when assisting your clients with foundU access, the foundU app is for employees only and will not work for clients. 

foundU FAQs - Clock in / Clock Out

What if I forget to clock in or I clock in late?

That's ok. Clock in as soon as you remember and leave a note when prompted to tell us what time you should have clocked in and the reason.

What if I forget to clock out or clock out late?

That's ok. Clock out as soon as you remember and leave a note when prompted to tell us what time you should have clocked out  and the reason. 

What if I don't have reception / coverage at my work location?

Clock in / out where you do have coverage and leave a note when prompted to tell us what time you should have clocked in or out  and the reason.

The shift time in my roster is wrong.

Please call us at the office to let us know and we can update this and you will see it updated in your App upon refresh. Alternatively you can clock in at the correct time and leave a note when prompted to let us know what the rostered shift should be. 

My client needed additional support and my shift end time went beyond the rostered end time.

That's ok. Clock out when you finish and leave a note when prompted to tell us what time you should have clocked out and the reason. 

Variances to shift times as per the roster

Any variances to the time you worked to the time you were rostered can be advised to AQA by leaving a note when prompted to tell us the reason for the change. 

foundU FAQs - Functions and Abilities

Availability
Availability is a very cool feature and will be used to review availability to allocate additional work both ad hoc and ongoing. This will enable AQA to view your availability and offer work weeks ahead of time so you can build your weekly roster and plan ahead of time. 

Please use the availability tool to tell us the days and hours you are available to work

The availability tool will only let you update or change availability 2 weeks ahead of the current time. If you need to make changes for the current 2 week period just give the Scheduling Team a call on 03 9489 0777

This is so we can ensure any impact to your clients is managed in advance.
Leave
Leave is now applied for via the foundU employee app. 

Please note that all leave requests including Annual Leave and Leave without pay requests are pending until approved. 

For Annual Leave and Leave without pay requests we ask that leave is applied for with as much notice as possible and at least with 2 weeks notice. This is so we can ensure any impact to your clients is managed in advance.

Payslip & Pay

How can I view my payslip

Please login to the  foundU App and select the Payslip icon on the landing page. Alternatively go to the hamburger menu > view profile and select the Payslips button. You may be asked to either receive an email or SMS with a unique verification code for security purposes.

What if my payslip is wrong or incorrect?

Please email our Payroll Team at payroll@aqavic.org.au with the details that are incorrect.

How can I download my payslip?

Please login to your App and select the Payslip icon on the landing page or go to the hamburger menu > view profile and select the Payslips button. You may be asked to either receive an email or SMS with a unique verification code for security purposes. Click on the + or on the Date for the payslip to view. From her you can screenshot this view or download it on your phone. Forwarding the screen-grab or pdf to your email will allow you to download and print the payslip.

How can I print my payslip?

You can download your payslip to your phone. Depending on your facilities, you can directly print from your phone, or email yourself a copy to print via a desktop computer.

My payslip button is not working

Please close your app and re-open. If the button still does not work, please restart your device. Ensure your internet connection is strong. If it is a technical issue, please email our Concierge team at concierge@aqavic.org.au with a screen shot and as much information as possible regarding the error encountered to best support you.

My pay rate, entitlement, leave or hours are incorrect.

Please email our Payroll Team at payroll@aqavic.org.au with the details that are incorrect.

Shift offers, Time Off and Availability - FAQs

How can I receive shift offers?

Shift offers will be sent via SMS notification

Why am I receiving shift offers?

You are receiving shift offers based on your selected availability and your location of work. If your availability needs to be updated, you can do this via your Employee App > Time Off > Availability

I mistakenly accepted or declined a shift offer.

Please call the Scheduling team on 03 9489 0777

I can accept the shift offer but at a different time, how can I let you know?

Please call the Scheduling team on 03 9489 0777

How can I view and accept shift offers?
Shift offers are sent via SMS notifications. You can click on the link in your text message to view the shift offer.

Review the shifts by scrolling down, use the check boxes to select the shifts you would like to accept and select the Accept selected shifts button. You can also decline shifts by selecting the checkboxes and choosing the Decline Shifts option.

You can also view shift offers via your Employee App. Click on the Work Icon and view offers by selecting Offers from the drop-down menu

Or you can select the green box “You have 1 new job offer’ notification from your Home page to View Offer.
I have received a shift offer from a client I don’t know.

Yes, this will happen from time to time. When you accept the offer, the Scheduling team will be in touch to provide you with the client’s support plan information.

Downloadable PDF guide.

To download a pdf of this information and guide: click here