Our support workers
At AQA we resource people to live well, and people includes our support workers. Our staff come from all walks of life and represent a broad range of ages and backgrounds.
What support workers do
Our support workers get to know people and help them - at home, in their local communities, and sometimes when travelling for business or pleasure. You may find yourself taking someone to an appointment, helping them get ready for work in the morning, or preparing an evening meal.
What support workers need
Prior experience of disability support work is helpful but what you need most is reliability and a wish to connect with people. As one of our longest-serving support workers explains: To be a carer, you need to have it in your heart.
Support workers and clients talk
Cooking with my girls
A mother with multiple sclerosis tells of how she hosts family dinners - by coordinating kitchen assistance from a tag-team of support workers.
Learning on the job
Working partnership
Resourced, and resourcing
Choose your hours and build your roster
People may need assistance with any facet of life, and may need it reliably and on schedule at any time. Generally, the periods for which most people request rostered support are 6-10am and 3-9pm. Often, shifts will be available at other times also.
All in a week's work
Different people need different forms of support. However, a typical week’s work might include helping someone with:
- Preparing or eating meals;
Grooming and dressing;
Showering and bathing;
Urinary catheter and bowel care;
Shopping and attending appointments;
Enjoying a social gathering, concert or sporting event;
Vacuuming, washing, and other light housework.
Clearances and certification
All AQA support staff must apply for an NDIS Clearance, which will include a criminal history check. You must have the right to work in Australia, and must hold or be willing to complete certification in areas such as the NDIS Worker Orientation Module and first-aid.
Benefits of joining AQA include ready access to professional development through online modules.
It is likely you will find it very helpful to have a driver's licence and access to a reliable vehicle. You will need to show that you can present punctually for shifts, and you might be offered the chance to work with someone who needs transport support for shopping or other excursions.
Career development
Support work provides a solid foundation for a career in community service. Our support staff gain experience and skills from the work, and are encouraged to complete a relevant qualification such as a Certificate III in Individual Support (funded for eligible workers under the Free TAFE scheme).
Support workers who hold a relevant qualification progress to a higher pay grade, and can pursue further study such as a Certificate IV in Disability, or a Diploma in Community Service Work.
A broad range of career paths is available to people whose experience in support work can demonstrate their reliability, their dedication, and their skill in building effective working relationships.
