Supports and Services

AQA is a quality accredited and registered service provider with the National Disability Insurance Scheme (NDIS) and the Transport Accident Commission (TAC).

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Our service model

The AQA service model draws on our decades of experience supporting people to live well with spinal cord injuries and other complex conditions. We build partnerships.

How we operate

When you inquire about receiving a service, we don’t just hand you a menu. Our Engagement Coordinators explore with you how we can provide the support you need in the most reliable and sustainable way.

Should you choose to enter a Service Partnership with AQA, you will be assigned a Service Partnership Coordinator and will be connected directly with our Scheduling staff. All are dedicated to ensuring that our support for you remains transparent, secure, and responsive.

Request a call from an Engagement Coordinator

Download our Service Engagement Request form

Supports we offer

Home and Community

Services are flexible and can be scheduled across 24 hours a day, seven days a week. Available supports include:

daily living such as personal care, personal hygiene, and mobility (transfer assistance)
food preparation and other home tasks
health and fitness
getting to appointments
travel (as per funding model)
overnight support (active and passive)

Request a call from an Engagement Coordinator

Download our Service Engagement Request form

Skill and capacity building

AQA can support you to develop skills that are tailored to your goals and will bring you greater independence, confidence, and control.

Examples include redeveloping living skills, participating in recreation, building confidence to engage services, and accessing public transport when using a wheelchair.

If you have a goal you are trying to achieve, AQA may be able to introduce you to a staff member who can support you.

Tell us how we might help

Social and lifestyle

We know it is important for you to participate fully in activities of your choice, whether it is seeing a doctor, getting to work, playing sport, meeting friends, watching a movie, or holiday travel.

Support may be delivered by a support worker, a peer worker, or another member of the team.

Request a call-back

NDIS Support Coordination

AQA provides Support Coordination using a lived-experience, capacity-building approach. Funded by the NDIS, this service aims to build your capacity to understand, implement and get the most out of your NDIS plan.

Ask us about Support Coordination

Short-term and Ad-hoc

Are you planning to visit Melbourne for work, an event, or an activity? Have you scheduled a surgical procedure and will need additional help while recovering? Are you looking forward to a mini-getaway and need support in a different location? We may be able to help.

Download our Service Engagement Request form

Allied Health Services

AQA has a developing Allied Health Service that offers community based occupational therapy.

Our OT services are delivered in the home and in the community, and take a holistic approach to supporting you. OT services can help you enjoy activities and maintain your lifestyle, or can be engaged to assess your functional capacity and increase independence.

Tell us about your OT needs

Peer Support and Community Engagement

Our Peer Support and Community Engagement team offers services developed and delivered by staff with lived experience of spinal cord injury or a similar condition.

Give the team a call at AQA and talk to them about your goals and needs. (You can learn more about AQA peer-support and community engagement at our sister website, the spinal cord injury resource Spire.org.au).

Request a call-back from a team member

Domestic tasks

Support with domestic tasks is available only alongside other services engaged. This includes assistance with tasks such as cleaning floors and bathrooms, and changing bed linen.

Spinal cord injury support

AQA was formed more than 30 years ago by people living with spinal cord injury, and we have developed considerable insight from supporting people with SCI to live well. Today, about half of the people we support are living with SCI.

Our spinal cord injury resource centre is networked with more than 1300 people in the SCI community in Victoria - people with lived experience, their friends and families, and those who support them. Our services are informed by this wealth of community knowledge. Learn more at Spire.org.au.

Our Support Workers receive training in meeting the needs of people with SCI. This includes manual handling, bowel and urinary care, recognising dysreflexia, recognising skin issues, and independence support.

Download our Service Engagement Request form